Salon Policies

Forms of Payment

We reserve the right to change prices and services at any time without notification. We accept Visa, Mastercard, Discover, Debit Cards and Cash payments. We do not accept American Express or Visa or Master Card Gift Cards. 

Walk In’s

We welcome walk-in guests! However, we do encourage making an appointment. If availability is limited, you may have a long waiting period or need to schedule an appointment for another day.

Personal Items

Salon Mathis is not responsible for any lost, stolen or damaged personal items. We provide capes for guests to wear during color services to protect valuable clothing. We do not have a lost and found and all items found at end of day will be disposed of. 

Child Policy

We understand how challenging it can be to find time to spend on yourself. We also know that your “me time” may not always align with your salon appointments. We love children and hope you understand we cannot ensure their safety while in the salon. We also do not want to compromise the relaxation and salon experience for our guests. We ask that children under the age of 12 not accompany you for any salon appointment unless accompanied by an additional caregiver. Children must be supervised at all times and may not for any reason be left unattended in the waiting area.  Children are never permitted in service area unless receiving a service. Salon Mathis stylists and staff are dedicated to providing each of our guest with the highest level of service possible. In the event your child becomes unruly and disrupts the other clients in the salon, we have the right to ask you and your child to leave. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. We appreciate your cooperation and understanding with our child policy.

Arrival

All new clients are asked to arrive 15 minutes prior to appointment to complete our new client information sheet. If you think you are going to be late for your scheduled appointment, please call the salon and let us know. If you are later than 15 minutes into your start time, your appointment will need to be rescheduled and you will be required to book your next appointment(s) with a credit card. See cancellation and late cancellation and late reschedule policy for more details.

Cancellation Policy 

Your appointments are very important to us! It is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations and rescheduling.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed more than 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a late cancellation fee and/or no show fee will apply.

  • Less than 4-hour notice (Late Cancellation/Reschedule) will result in a charge of $75.00 and all future appointments must be booked with a credit card.

  • “NO SHOWS” will be charged 50% of the reserved service amount that was missed and all future appointments must be booked with a credit card. 50% of previously missed appointment must be paid before scheduling next appointment.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedules filled, thus better serving everyone. Salon Mathis policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria!

*Note: During "Peak Months" (February, August, October, November & December) a 24 Hour Cancellation/Late Cancellation and/No Show will be strictly enforced. A $75 Fee will apply. (This fee does not apply to next service) All Saturday appointments cancelled will not be allowed to reschedule on a Saturday. These appointments will need to be rescheduled Monday-Friday.  

Complaint Policy

Customer satisfaction is of the utmost importance to us, however, if you were not fully satisfied with a service you received from our commission stylists please let us know before you leave salon, as all sales are final. 

Product Refunds

Unused/unopened retail products may be refunded within 24 hours of purchase. Used products and tools may only be exchanged or credited 48 hours after purchase pending management approval.