Salon Policies

Our Service Guarantee 

We make every attempt to ensure your satisfaction with your experience at Mathis Salon and Spa. In the event you are not completely satisfied, please let us know at time of service or within 24 hours of completed service. 

 

Appointment Lengths

We never want our guests to feel rushed. When planning your day, please be sure to leave plenty of time for your salon & spa services. A typical color and cut service will last 2-4 hours depending on level of stylist and desired outcome. Adding specialty services such as toners, glazes, keratin treatments can further extend your time. If you have any questions or concerns, please don’t hesitate to reach out and call or text us. All appointments are secured with a credit card on file and mandatory booking fee.

 

Blow Out & Finish

If you are receiving a color service, all come with a basic blow out. If you have long or thick hair, there will be an additional charge due to time for blow drying and styling. Should you want a flat iron or curl style, that is an additional charge as well. All is discussed at time of consultation and quoted before ever stylist performs any service. 

 

Extensions

First time guests are required to have a consultation before scheduling. All extension services are prepaid in advance. 

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Forms of Payment

We reserve the right to change prices and services at any time without notification. We accept Visa, Mastercard, Discover, Debit Cards, American Express and Cash Payments. We do not accept Checks, Visa or Master Card Gift Cards. 

 

Gift Certificate & Gift Voucher Policy

We are honored whenever a guest purchases a Gift Card to Mathis Salon & Spa. Gift Cards/Certificates never expire.

Gift Voucher's are our way of giving back to the community, schools, guest gifts, etc. Vouchers are issued by Mathis Salon & Salon and only redeemable for hair and lash services. Voucher's are not valid in Medspa or for retail. Voucher's are valid for up 90 days unless otherwise stated from the date of purchase and must be presented at time of service.

* Copies of gift certificates/voucher's are not acceptable.

* Please call Mathis Salon & Spa concerning lost gift certificates.

* All gift certificates/voucher's are non-refundable. Not redeemable for cash.

* Gift certificates are valid at Salon Mathis only for all products and services available.

* Gift Voucher's are only valid for hair and lash services. 

* Gratuity can not be given with gift certificates or voucher's. 

 

Refunds

We want you to love your experience with us! Mathis Salon & Spa guarantee all of our services when you purchase the recommended regime to maintain your look at home. If you are unsatisfied for any reason, please let us know within 24 hours of your visit so we can make any adjustments necessary.

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge in the event you are unhappy as we guarantee all of our services when you purchase the recommended regime to maintain your look at home. 

The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed).  In case of a disagreement, a redo must be validated by management. You have 24 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past initial service date. It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service. 

WE HAVE A STRICT NO REFUNDS POLICY ON ALL Booking Fees, Services, and Retail products sold.

****Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result. 

 

Right to Refuse

Mathis Salon & Spa reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our team or other guests.

 

Walk In’s

Mathis Salon & Spa is "By Appointment Only'. No Walk-In Appointments will be accepted. 

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Personal Items

Mathis Salon & Spa is not responsible for any lost, stolen or damaged personal items. We provide capes for guests to wear during color services to protect clothing. We do not have a lost and found and all items found at end of day will be disposed of. 

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Child Policy

We understand how challenging it can be to find time to spend on yourself. We also know that your “me time” may not always align with your salon appointments. We love children and hope you understand thatw e can no longer allow children to accompany you to your appointment. We also do not want to compromise the relaxation and salon experience for our guests. Mathis Salon & Spa stylists and staff are dedicated to providing each of our guests with the highest level of service possible. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. We appreciate your cooperation and understanding with our no child policy.

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Mandatory Online Forms and Your Arrival

All Documents and Forms must be completed online 48 hours before your scheduled appointment. If forms should not be completed 24 hours before your scheduled appointment, our system will auto-send one last time. If not completed within time frame, system will automatically cancel your appointment. Any deals, discounts, or promotions you had will automatically be canceled and can not be used. All booking fee's paid will be forgeited and not rollowed over to next appointment. 

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Late Arrival Policy

If you think you are going to be late for your scheduled appointment, please call the salon and let us know. If you are later than 15 minutes into your start time, your appointment will need to be rescheduled and a Reschedule Fee will be applied to your next service. See cancellation and late cancellation and late reschedule policy for more details.

 

Cancellation Policy 

Your appointments are very important to us! It is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 72 hours notice for cancellations and rescheduling. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Our appointments are confirmed more than 72 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a reschedule fee, a late cancellation fee and/or no show fee will apply.

 

For all services, including promotions and consultations, a non-refundable booking fee is required to secure appointment.  You must have a credit card on file, and booking fee  must be paid within 48 hours of booking or appointment will not be reserved and automatically canceled.

 

You must provide us with a notice of cancellation more than 48 hours ahead of your appointment. Any cancellation made in less than 48 hours of your appointment will incur a $75 cancellation fee and forfeited booking fee.

 

If you have canceled more than 3 times in a row, you may get denied future services, lose all loyalty points and any booking fees paid. Our top priority is to serve you. We reserve those special time slots specifically for you because we value your business and time. We are thankful you’re choosing us for your health and beauty needs. Please understand we work by appointment only, therefore when an appointment is missed we lose the opportunity to call someone on our waitlist, therefore our cancellation policy is strict.

 

If you are 15 minutes past your scheduled appointment time and the service provider's schedule does not allow them to still service you, the appointment will be considered a no-show and a $75 cancellation fee will be charged. Please call ahead of time to make us aware of your situation.

 

Non-cancellations or “NO SHOWS” will be charged the full amount of the original service booked. Again, please understand that we work by appointment only.

 

*Note: Fees do not apply to next service. All Saturday appointments canceled or No Show will not be allowed to reschedule on a Saturday. These appointments will need to be rescheduled Monday-Friday during the day.  

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All booking fees are applied to service at time of service, as long as scheduling policies are followed. Failure to adhere to Booking and Cancelation Policies, will result in forfeit of Booking Fee. 

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Appointment Service Booked Change:

ALL SERVICE ADJUSTMENTS MUST BE MADE WITHIN 3 DAYS OF INITIAL APPOINTMENT OR ADDITIONAL CHARGES MAY BE APPLIED.

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Scheduling for a color and cut and then at appointment changing to a cut only, will result in a Service Change Fee. Please let us know ahead of time, as we value your time, please value our teams time. All color service appointments are blocked for 2-4 hours. When changing to a cut at time of service, leaves provider with a 3-4 hour gap in schedule. 

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Complaint Policy

Customer satisfaction is of the utmost importance to us, however, if you were not fully satisfied with a service you received from our commission stylists please let us know before you leave salon, as all sales are final. Service prices are nonrefundable. Please see our Service Guarantee above.

 

Product Refunds

Unused/unopened retail products may be credited within 24 hours of purchase pending management approval. Products can be exchanged for equal value but will not refund. No cash/credit refund. 

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Head Lice

It is against Mathis Salon and Spa Policy and Texas Department of Licensing to perform services on guests with head lice. If a guest has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 72 hours once the head lice treatment has been completed.

 

Wifi & Personal Devices

We are happy to offer free wifi to our guests. Please feel free to bring your laptop tablet, or ipad to your appointment. To continue the relaxing environment, we ask that all ringers be turned off and that devices used on silent or headphones. Please do not facetime on your phone while you are inside Mathis Salon & Spa. 

 

Privacy

Information collected from this site is only used if we need to contact you for further information regarding your appointment. We greatly appreciate your cooperation in providing us with your contact information.

 

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Salon Policies UPDATED 04.23.2024