Salon Mathis Scheduling Agreement
Your appointments are very important to us! It is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations and rescheduling. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed more than 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a reschedule fee, a late cancellation fee and/or no show fee will apply.
Reschedule Fee: $25
This fee will apply if you should arrive late to your appointment and must be rescheduled.
Less than 24-hour notice (Late Cancellation/Reschedule):
Will result in a charge of 50% of scheduled services
or $50, whichever is greater.
“NO SHOWS” will be charged 50% of scheduled services missed or $75 automatically,
whichever is greater 15 minutes after missed scheduled time.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedules filled, thus better serving everyone. Salon Mathis policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
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*Note: Fee's do not apply to next service. All Saturday appointments cancelled or marked a No Show will not be allowed to reschedule on a Saturday. These appointments will need to be rescheduled Monday-Friday during the day.
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